Support services

TLD Group developed skills, methodologies and unique information systems for divers support services and managing.

Our headquarters operates a national support center relied on a frontal support teams equipped with vehicles and top line communication means all over the country.

This support center has reach experience with user's support all over the country and varied assistant possibilities supported by training and assimilating methodology.

TLD Group supplies support, Help Desk, maintenance, implementation and telephonic training for application developed by other enterprises as well as programs developed by us, for applicative programs, shelf-applications, communication, computer operating and more…

Our support activities managed by "Moked 2000" – a state of the art program, designed and developed especially for managing user support process. Activity documentation starts with a customer petition and continues with identifying his problem, needed solution based on past customer records and similar problems.

"Moked 2000" produces information and varied periodic reports on the activity of our customers and our support center.

TLD Group obligated to:

-          Managing and operating computer facilities

-          National Help Desk services and customer Help Desk establishing

-          Support and user accompanying at our customer sites as well as online or on the phone

-          Assimilation and support plan formatting, accommodate to our customer and his enterprise's environment

-          Office's products support

-          Install and support all kind of up to date network technologies, infrastructure programs, shelf-applications, hardware, communication and accessories

-          Preventable maintenance of software and hardware

-          computer fault repair at our client site or online

-          Program updates and fluent end user updates of all information system's changes

-          Writing routine training programs as well as for a specific requirements

-          Group and singular guidance – in class facilities or in our customer work place, as needed

All these activities carried out with an experienced and skilled team of capable and talented experts of engineers, organization advisors, computer science and business graduates.